Refund Policy

Nestly Home – Return & Refund Policy

At Nestly Home, we’re committed to providing practical, reliable, and thoughtfully designed home essentials that help make your everyday spaces cleaner, more organized, and comfortable. If something isn’t right with your order, we’ll work to resolve it simply, fairly, and transparently.

✅ Eligibility for a Return or Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe
  • The item is unused and in its original condition
  • The item is returned in its original packaging
  • The item is damaged, defective, or incorrect

Products must be returned in a condition suitable for resale unless the return is due to a defect, damage, or an incorrect item being delivered.

🚫 Non-Refundable Items

We do not accept returns or refunds for:

  • Items that have been used, washed, assembled, or altered after delivery
  • Items returned without their original packaging
  • Custom or personalized products
  • Made-to-order products
  • Final sale or clearance items
  • Products marked as non-returnable at checkout
  • Items damaged due to misuse, improper handling, or excessive force
  • Products damaged due to incorrect cleaning, storage, or usage

📝 How to Request a Return

To start a return request, please contact our support team with:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the product and packaging where applicable
  • Any relevant details that may help us review your request

Please wait for approval and return instructions before sending any product back.

🔄 Return & Refund Process

1. Review & Approval

Our team will review your return request and may request additional information, photos, or details if needed.

Once your request is approved, we will provide the next steps.

2. Return Instructions

If your return is approved, we will provide:

  • Return address
  • Shipping instructions
  • Any packaging requirements

📦 Return shipping costs are the customer’s responsibility unless:

  • The item is defective
  • The item arrived damaged
  • The wrong item was delivered
  • The issue was caused by an error from Nestly Home

3. Refund Issuance

Once your return has been received and approved:

  • Your refund will be issued to the original payment method
  • Processing time is typically 5–7 business days, depending on your payment provider

Please note that your bank or payment provider may require additional time to display the refunded amount.

📦 Return Packaging Requirements

To ensure your return can be processed:

  • Items should be securely packaged
  • Products should be returned in their original packaging where possible
  • All included parts, accessories, and components should be included
  • The package should include your order details if requested

Returns that arrive damaged due to poor packaging may not qualify for a full refund.

📸 Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

Please contact us within 48 hours of delivery and provide:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • Details of the issue

Our team will review the case and provide an appropriate solution, which may include:

  • Replacement
  • Refund
  • Reshipment where applicable

📌 Important Notes

  • All returns must be approved before being sent back
  • Items must be returned in original condition
  • Products showing signs of use, damage, or missing parts may be rejected
  • Shipping fees are non-refundable unless the product is faulty or incorrect
  • Return requests may be declined if they appear excessive, fraudulent, or outside the return conditions
  • Refund processing times may vary depending on your payment provider

💬 Need Help?

We’re here to support you every step of the way.

If you have any questions regarding returns or refunds, please visit our Contact Us page.

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