Terms of Services

Nestly Home – Terms & Conditions

Welcome to Nestly Home — your destination for practical, stylish, and thoughtfully designed home essentials that help create cleaner, more organized, and comfortable living spaces.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully before making a purchase.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction between the customer and seller.

Durable Medium:
Any method that allows information to be stored and accessed unchanged, such as email communication.

2. Applicability

These Terms apply to all purchases made through the Nestly Home website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If any provision is unclear, interpretation will be made in accordance with applicable consumer protection laws.

3. Company Information

Company Name: Biotechnl Limited
Registration: 81143586
Address: FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK HONG KONG


4. Our Offer

At Nestly Home, we are committed to:

  • Providing practical and high-quality home organization products and everyday essentials
  • Offering thoughtfully selected products including laundry baskets, sink accessories, storage solutions, organizers, cleaning accessories, and home improvement essentials
  • Displaying accurate product descriptions and realistic product images
  • Maintaining transparent pricing, including applicable taxes and shipping fees shown at checkout
  • Keeping product availability updated whenever possible

Our goal is to provide products that make everyday home routines simpler, cleaner, and more organized.

5. Order Process

Orders are confirmed after full payment has been successfully received.

You will receive an order confirmation email after completing checkout.

Payments are securely processed through trusted third-party payment providers.

Nestly Home reserves the right to cancel orders due to:

  • Suspected fraudulent activity
  • Incorrect pricing information
  • Payment issues
  • Product availability problems
  • Incorrect customer information

If an order is cancelled after payment has been received, an applicable refund will be issued.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify for a return:

  • Items must be unused
  • Items must be returned in their original packaging
  • Items must be in resalable condition
  • All included parts, accessories, and components must be returned where applicable

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless:

  • The product is defective
  • The product arrived damaged
  • The wrong item was delivered

Returned items must be in their original condition.

Approved refunds will be issued to the original payment method used during purchase.

Refund processing times may vary depending on your bank or payment provider.

8. Pricing

All prices displayed on the Nestly Home website are listed in USD, unless otherwise stated.

Nestly Home reserves the right to correct pricing errors and update product prices when necessary.

International customers are responsible for any customs duties, import taxes, VAT, or additional charges required by their country.

9. Product Quality & Warranty

All products are checked before shipping to ensure they meet our quality standards.

Please note:

  • Product colors may slightly vary due to lighting, photography, or screen differences
  • Minor variations may occur due to manufacturing materials, finishes, or product design
  • Product measurements may have slight variations depending on manufacturing processes

Any product issues must be reported within 14 days of delivery.

Warranty does not cover:

  • Misuse or improper handling
  • Normal wear and tear
  • Damage caused by improper cleaning
  • Damage caused by excessive force
  • Damage caused by incorrect usage
  • Damage caused by sharp objects
  • Damage caused by improper storage
  • Alterations or modifications made by the customer

10. Shipping & Delivery

Orders are shipped to the delivery address provided during checkout.

Delivery may take approximately 7–14 days depending on destination, courier availability, and logistics conditions.

Delays may occur due to:

  • Customs processing
  • Shipping carrier delays
  • Weather conditions
  • High order volumes
  • Supply chain interruptions
  • Other circumstances beyond our control

If delivery fails due to circumstances where Nestly Home is responsible, we may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We accept major credit/debit cards, PayPal, and other secure payment methods available during checkout.

For payment-related issues, please contact our support team promptly.

12. Complaints & Customer Support

Please report any issues within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

  • Replacement
  • Refund
  • Store credit, where applicable

13. Dispute Resolution

Nestly Home aims to resolve disputes fairly and efficiently.

Customers are encouraged to contact our support team first so we can attempt to resolve any concerns directly.

If unresolved, disputes may be referred to an independent mediator where applicable.

14. Force Majeure

Nestly Home is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Shipping carrier disruptions
  • Supply chain interruptions
  • Government restrictions
  • Customs delays
  • Transportation issues

15. Governing Law

These Terms are governed by applicable laws unless local consumer protection laws provide additional rights.

Nothing in these Terms is intended to limit mandatory consumer rights provided by applicable regulations.

16. Changes to Terms

Nestly Home reserves the right to update or modify these Terms & Conditions at any time.

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